Returns & Exchanges

Due to the perishable nature of our St. Louis gooey butter cakes, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our team within 48 hours of delivery to resolve any issues with your sweet treats.

Return Process

• 1.
  Inspect Your Cake

  Examine your package immediately upon arrival to ensure the seal is intact and the cake has arrived in perfect, gooey condition.

• 2.
  Document Issues

  If there is damage or a shipping error, take clear photos of the packaging and the product to help us process your claim quickly.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and photos within 2 days of the delivery date.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement cake or a full refund to your original payment method to make things right.